Don McGill Toyota

In May of 2017 (5/17/2017) In the accompaniment of William and Deborah Lucas, I made the horrible mistake of purchasing a brand new Toyota Camry XLE Hybrid from Don McGill Toyota of Houston, at 11800 Katy Freeway, Houston, Texas 77079. One of reasons I bought the vehicle, is because during financing, I was promised by Edward J. McDonald, (hereafter referred to as “Finance Manager”) that I would be given a $3000.00 rebate (please see purchase agreement) and a $750.00 loyalty reward, directly from Toyota, for purchasing my new Camry. Additionally, during financing, I was told by the Finance Manager that if I purchased Don McGill’s “all inclusive” Blue Steel Warranty for $1,399.00, Prepaid maintenance agreement for $1,400.00 and Vehicle Services Agreement for $2,500.00 [total of $5,299.00) my new Camry would be “completely covered to 100,000 miles,” including road hazard insurance (glass, paint chipping, tires and wheels), life time paint and interior coverage [including scratches on the exterior] and that any maintenance needed to be done on the vehicle during the first 100,000 miles or 5 years (whichever comes first), my new Camry would be covered under the expensive warranty contracts I was swindled in to purchasing. [please refer to the Don McGill Toyota Houston purchase agreement and affidavits from William and Deborah Lucas] On the 5th of February 2018, I took my car to Don McGill Toyota of Katy to have a scratch on my right quarter panel and a curbed wheel fixed. I was told by the their service advisor that the Toyota service computer indicated that my vehicle was not covered under any road hazard and or paint protection warranty and he advised that I contact the finance office at Don McGill Toyota Houston, where I purchased my Camry. After two hours of trying to contact the Finance Director and General manager of Don McGill Toyota of Houston, I was finally connected with a person named Tommy Parker, who claimed to be the general manager of the dealership. Mr. Parker assured me that my Camry was in fact covered for paint scratches and wheel damage. He asked me if my tire was damaged, which I assured him it was fine. Per Mr. Parker’s instructions I took my Camry to Don McGill Toyota of Houston on February 5th, 2018 around 10:30am. Saturday, February 9th, 2018, William Lucas picked it up from Don McGill Toyota of Houston for me and discovered that nothing had been fixed. Both William Lucas and myself repeated tried to contact Mr. Parker to find out why the wheel and paint were not fixed, but where not able to get past the receptionists phone screening. After calling over 15 times, the receptionist told William Lucas that, “Do you not get the point….Mr. Parker is not interested in talking to you or your stupid wife.” I have pretty much given up on attempting to obtain the aforementioned $3,750.00 in rebate and loyalty bonus I was promised by Edward J. McDonald. After speaking with Toyota Motor Company and doing research on any legal recourse I may have, it seems the only thing I can do is to pay a very expensive arbitration fee to arbitrate the issue with an arbitration company loyal to the ownership and management of Don McGill Toyota. Now it appears that the $5,299.00 in extended, service and protection warranties I purchased from the criminals running Don McGill Toyota Houston are worthless. I am a 73 year old Christian woman and I cannot afford to be cheated so terribly. Can anyone help me? Shame on Don McGill!