DeMontrond Kia

UPDATE: After the bad experience over the weekend with the Internet sales manager, Monday Martin Carbajal, new car sales manager reached out and asked for a chance to make the situation right. He offered to provide a drive-out price as requested and went the extra mile to put together an acceptable quote and even sent a sales order showing the price details. My son chose to pursue the offer because of price and the "warranty forever". He purchased the car Monday night with Martin's help. Martin really stepped up, genuinely apologizing for the situation and worked hard to correct the bad experience and turned it around. I appreciate Martin pushing to convert what was a disappointing exchange into a satisfying transaction. The dealer won't get 5 stars because the situation should never have happened but Martin did turn it around and HE deserves 5 stars.