AutoNation Toyota Gulf Freeway
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Dealership Service Review
service Rating
Longer than expected
Written byon 03/06/2023
I was told that I would wait one hour for my oil change. After an hour I was informed that my vehicle hadn't been serviced yet and to wait 20 minutes. After another hour I was finally given my keys back. The only reason I will return is because I got a coupon for a free service on my next visit.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Theo Sanders on 03/09/2023
Dealer Response
Hi Erik, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.
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