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Audi Central Houston


2120 Soutwest Fwy, Houston, TX 77098 (map)
Today 09:00 AM - 07:00 PM
Sales Rating
Recommend:
Yes (49) No (4)
Service Rating
Recommend:
Yes (4) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Audi Central Houston
Written by Irritated on 05/04/2023

I wish I never purchased a vehicle from this location. I had to bring the vehicle back to be serviced the same week I purchased it. Not to mention my paperwork was completed incorrectly and I was inconvenienced by having to resign docs and resend via FedEx. Everyone was hands on deck during the sales process, but once I communicated problems with the vehicle and paperwork associates were either slow to return calls or didn’t return calls at all which cause me to spend my work day following up and leaving voicemails. The final straw was when it was time to pick my vehicle up from service and an Uber voucher had to be sent to get me back to the service center. Unfortunately I do not live close to the dealership so the voucher did not cover my entire trip. I followed up with the receptionist at the service center to see what can be done and her response was “unfortunately we don’t cover clients over 10 miles but this one time, only we will make an exception”??????? The audacity! She spoke to me as if she was doing me a favor! You have my car and not to mention my money, the least you can do is Uber me back to your location to pick up my vehicle. I will never come back to this location, nor will I refer any family or friends to purchase a vehicle from here! Terrible customer service.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Eleanor Tant on 05/09/2023
Dealer Response
We regret to hear that you are displeased with your recent experience with us. Please reach out to our General Manager at (855) 627-5368 when you can so he can address this situation directly. Thank you.
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