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Audi Central Houston


2120 Soutwest Fwy, Houston, TX 77098 (map)
Today 09:00 AM - 07:00 PM
Sales Rating
Recommend:
Yes (49) No (4)
Service Rating
Recommend:
Yes (4) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Beware Of Purchase
Written by Christian McDaniel on 01/18/2024

Upsetting first time car buyer experience. I feel taken advantage of. Audi Central Houston left a negative impression and car buying experience. They were deceitful and failed to inform me of known defects. They concealed several issues. Jefferey Restrepo stated that the TPMS light is on because “the vehicle has two new front tires” misrepresents the underlying cause of the issue when the actual underlying cause is a defective/missing/cut TPMS.   This dealership deceitfully jerry-rigged the sunroof so that it appears operational (of course, until the buyer attempts to operate it), this was a deliberate misrepresentation of the sunroof’s condition, especially considering the sunroof is inoperable. In addition, there’s the issue of the headrests.  They appear to have been deployed from an accident, but then temporarily closed.  This is not only another failed disclosure, but also a huge safety issue. Also, here are the other issues with my car: R+L Front lower control arm bushings are starting to crack. R Front wheel missing fender liner. Engine light is on for Purge valve. The R Front door mirror needs to be replaced. Bottom line, the salesman Jeffrey Restrepo and Audi Central Houston were dishonest, misleading, failed to disclose these issues and now refuse to repair these issues.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Eleanor Tant on 02/08/2024
Dealer Response
Christian, we are extremely sorry to read about your experience. We appreciate you bringing it to our attention. If you are willing, please contact our General Manager at (855) 627-5368 so we can discuss this further with you. Thank you.
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