Grapevine Ford Lincoln
Dealership Sales Review
When viewing the Escape, I tried to move the lever to fold down the back seat. It would not move, so the salesman came around the car and found it was hung up on the seat belt. He reached in and moved the seat belt and then the seat folded down. Probably because he had his hand inside to make sure the seat lever worked, the seat seemed to come down slowly. So, after he was done, I reached in to the lever to fold down the seat. It came down really fast, and my head was in the way, and it really slammed into my face. I immediately had a large lump, and the salesman did ask if I would like some ice. I said yes, and that I also would go inside and sit down while he got it. By the time I left there and arrived back at my apt. I had a very large lump and a grand shiner around my eye. Even though I mentioned that I had seen the doctor about my eye, I was never contacted by the dealer to see how I was. I did have contact to see if I still wanted to buy the car. Needless, I did not buy and Escape, and I did not buy from this dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable