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Grapevine Ford Lincoln


801 E State Hwy 114, Grapevine, TX 76051 (map)
Today 8:30 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Do not trust them
Written by Phillip1231 on 02/14/2016

I emailed and spoke with Zachary with Internet sales and after six emails from him along with two phone calls verifying when I would come into the dealership, I was told when I got there that they did not have the vehicle that he had talked to me about several times. When I asked him why he would have me come in there when he knew that the truck I wanted wasn't there; Zachary's response was that unless I sign paperwork for a car he would not bring in a car for me to test drive. I'm not sure whose policy it is at this dealership to try to force a contract prior to the customer testing driving the vehicle or even a similar vehicle. While I was waiting for them to figure out what was going on, I overhead another couple that stated they had already been there three times and the dealer has yet to produce the car they wanted. I told Zachary that I would not buy a car without being able to touch it and his response was to attempt to hand me a copy of the window sticker for a vehicle that is at another dealer over 200 miles away. This dealer will tell you to come in to work out the deal but they will never show you the actual car unless you sign the paperwork to purchase the car first. Do not trust them or believe anything they have say. If the ask you to come in to the dealership then demand a picture with the sales man standing next to the actual vehicle and ensure that the VIN number is visible. Needless to say I will buy the truck I want somewhere else.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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