Grapevine Ford Lincoln
Dealership Sales Review
While test driving a 2013 Ford Focus "automatic" I was told by the salesman that the jerky transmission would get better within two weeks after it "learned" my driving style. Two months and 450 miles later we took it to Grapevine Ford service department. They said nothing was wrong with it and we needed to drive it for 1,000 miles for break in period. We took it back to sales dept and said we wanted to return it. They offered us a lousy trade in and inflated price on a different make used car. We went next door to Toyota and got $1,000 more for the Focus and a brand new Camry for what they were trying to sell a 2 year old model with 20,000 miles on it. Very dissatisfied with Grapevine Ford, and Ford in general for putting such a dysfunctioning car on the market and then not backing it up. Much less the stories they told us. Very satisfied with Toyota. No more Fords for us.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable