Grapevine Ford Lincoln
Dealership Sales Review
My experience started with an email/internet exchange about a used car. I was notified by a G'vine Ford salesman that something had come in that I might use. When I went to the dealership I found a nice little car that could posssibly fill my requirements. The salesman told me some things that it needed and I pointed out other flaws than needed to be corrected. The salesman specifically pointed out that the brakes needed to be replaced and he said their mechanic said immediately upon looking at the vehicle that they would have to be replaced....the salesman said they would have to do that for safety reasons and inspection. The salesman further said, ' but that won't be a problem and we will corrrect the other things you have pointed out and the price will remain what we originally said. Basically, we (the salesman and I had agreed on a price on the 'net/email exchange). After I drove the car and had a friend come over to also review the vehicle I had agreed to the price that the salesman had sent me on the net. HOWEVER, as we began to ask that they put all of what we had agreed to in writing the salesman would come back to me ...one item at a time, and say ;his manager said 'we really can't do that for this price'...'we would have to charge you more'. The divide came when he came back from his manager and said..'we really can't replace the brakes either'...the manager thinks they will pass inspection so he won't replace them'. This is a car I am buying for a child of mine....HOLY MOLY! so the management is willing to sell an unsafe car ...that their mechanic has already said "brakes will need to be replaced". At this point needless to say my friend and I had enough of this bait and switch (and not standing behind what they had promised in the deal) just got up and said NO WAY! ENOUGH, THE END! The management is really inept at this dealership and treats people as if they are idiots and inbeciles and so disrespectfully. MANAGEMENT IS DISHONEST AND WITH ABSOLUTELY NO INTEGRITY. NO WAY WOULD I EVER RECOMMEND THIS DEALERSHIP!. As a local resident of the Grapevine area I will make my friends aware of the total lack of credibility of this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No