Grapevine Ford Lincoln

Let me preface this review to say that I drove 7 hours to look at and purchase my daughter's car form this dealer. I saw the car with the advertised of 19,900.00 and decided to contact them. I locked in the price and financing through USAA and was assured by them that that was the price that I would pay and that the car was certified pre-owned and very clean, so we drove the 7 hours to go look at it with the intention to purchase it. When we got there we noticed a couple of areas on the car that had been scratched and touched up with paint, no big deal, but not ONE tire matched the other. they had four different tires on a certified pre-owned car! I reluctantly decided to buy the car because my daughter wanted it so we went in to work the deal. The salesman sat us down and came back with some paperwork showing a sales price of 23,000 after I talked to him several times on the phone concerning the price of 19,900. After some back and forth, we got the price back to 19, 900 and I let them talk me into letting them finance it for me. So, I go talk to their bald finance guy and of course he tried to sell me everything else, which was expected, but when I declined, he insulted me. I get the financing locked in and leave, reaching to check if my wallet was still there, and the that evening we discovered that a light on the passenger side mirror was broken. My daughter took it to a local dealer and they said that it wasn’t just the light, but that the mirror had some more internal damage and gave an estimate of $750. This is February 18th, we purchased the car on January 13th, and I’ve been trying to get them to fix this for a month. I’ve sent email after email and called. They’ve never responded to one of my emails, they don’t want a paper trail, and they reassure me by phone that they will take care of it, but never call me back. Not only that, I discovered that their bald finance guy let 8 banks run hard credit inquiries on my excellent credit rating dropping it 40 points when I already had financing through another bank! The more I think about my experience with these guys, the more I get upset. I’m going to have call Ford Corporate office to get this resolved.