Subaru of Grapevine
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The worst and most insulting car buying experiences
Written byon 01/03/2017
The car salesman was kind and polite. The finance department were insulting with their pricing and "best price". Another dealership with the exact same vehicle offered a MUCH lower price. Went round and round with the finance department. 4 hours later, a price was finally agreed upon. Waited an hour and fifteen minutes for them to draw paperwork. At the dealership for over 6 hours. One of the finance guys even SNUBBED us for standing firm with our price offer. Claimed to be "friends". Certainly wouldn't want a friend to treat me as they did. I would NOT recommend buying a car from 5 Star. We were asked to give them 10's on their review across the board and place any disagreements in the written field below. ????
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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customersvc1 on 01/05/2017
Dealer Response
Hello muntay97, We appreciate your comments and would like the opportunity to discuss your experience at our dealership. Unfortunately, with the limited information provided on the review would it be possible to give our GM, Mark Hale or GSM, Stephen Johnston a call at 817-438-1700. Thank you for bringing these matters to our attention. Your satisfaction is our priority.
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