Freeman Buick GMC
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Dealership Service Review
service Rating
Online appointment scheduling doesn't work
Written byon 04/14/2015
The service dept was very quick and efficient with the actual work. Unfortunately, the appointment process was not. I made an online apt request on Tuesday in response to an email received from you. I received no response by Friday to confirm the appointment, and had to call the dealership to confirm. When I spoke with the service writer, he had received the request but had not sent any confirmation. This is the 3rd time I've tried to make an online appointment, and have not received responses or confirmations on any of them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable