Mercedes-Benz of Georgetown
Back to Service Reviews
Dealership Service Review
service Rating
Changed my tires, but car was left in unsatisfactory condition
Written byon 05/31/2024
I brought my GLE450 in for a routine tire replacement. When I received my car, it wasn’t dried off after the wash and there was trash (not ours) left in the car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 2 comments
Sort by:
Customer Service on 06/03/2024
Dealer Response
Thank you for bringing this to my attention. I apologize for the inconvenience you experienced after servicing your vehicle with us. I would like an opportunity to fix this and to earn your business, please contact me at (512) 942-6906. I look forward to speaking with you.
Pace Bixler, General Manager
ReportLaura Villalobos on 06/03/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Report