Mercedes-Benz of Georgetown
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Written byon 04/30/2024
Went in for the A service, was told by rep Emily that it will take about 1hr-1.5 hr, and asked if I will be waiting in the lobby or not, I said since it will take an 1-1.5hr, I will have someone pick me up and will come back. 3.5hrs later my car is still not ready. Emily came and told me since I didn't waited in the lobby it "delayed the process by the technician" and tried to lie the she said it will take 2-3 hrs. My car wasnt ready till close to 4 hrs! No respect for their customer's time!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 05/06/2024
Dealer Response
Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us and the inconvenience it may have caused. I would like an opportunity to fix this and to earn your business, please contact me at afontenot@mbofgeorgetown.com. I look forward to speaking with you.
Adam Fontenot, General Manager
ReportLaura Driscoll on 05/01/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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