Mercedes-Benz of Georgetown
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Dealership Service Review
service Rating
Warranty work
Written byon 04/19/2024
Went in for sprinter warranty work. Advisor was great and vehicle was completed quickly but repair left dash scratched up and created another problem. Called back and the tech supervisor resolved the issue. Still frustrating as I had to waste more time and money on something that should have been easily noticed. Doesn’t leave me with much confidence but unfortunately nowhere else to take my sprinter
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 04/26/2024
Dealer Response
Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at afontenot@mbofgeorgetown.com. I look forward to speaking with you.
Adam Fontenot, General Manager
ReportLaura Driscoll on 04/22/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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