Mercedes-Benz of Georgetown
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Dealership Service Review
service Rating
Excellent!
Written byon 11/25/2023
The customer service was great! However, I was definitely blown away with Darwin Vincent mannerism and hospitality. He walked by to get a water and asked if I wanted one. He picked up the water and gave it to me. Darwin came back later and stated that he had a car he would like for me to test drive. That was absolutely awesome! I am now considering wanting to possibly purchase or should I say consider looking into a Mercedes at the dealership! This by far has been the best customer service experience I have had with anyone!! Please keep an amazing staff like this Darwin! He understood the mission!! It is much appreciated!! Thank you!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 11/28/2023
Dealer Response
It's wonderful to hear about your outstanding customer service experience, especially with Darwin's exceptional hospitality at Mercedes-Benz of Georgetown! His thoughtful gesture of offering you water and going the extra mile by arranging a test drive for a car shows a genuine commitment to customer satisfaction. It's fantastic that Darwin's mannerisms and service have made such a positive impression on you, even making you consider purchasing a Mercedes from the dealership. Your feedback highlights the importance of personalized and attentive service in creating memorable experiences for customers. It's clear that Darwin's efforts have significantly contributed to your positive perception of the dealership. Thank you for your business!
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