Mercedes-Benz of Georgetown
Back to Service Reviews
Dealership Service Review
service Rating
Needed Service on a Tight Time Frame
Written byon 10/24/2023
I am moving out of state in less than a week. I noticed a couple problems with my GLS 450 a few days ago. Richey, my service representative, was able to get my car in, get it diagnosed and fixed quickly. I was very stressed because I had to have my car back before we moved. Richey moved mountains to get my car serviced!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
Sara Thurston on 10/26/2023
Dealer Response
It's fantastic to hear that Richey, your service representative, went above and beyond to help you get your GLS 450 diagnosed and fixed quickly, especially when you were on a tight schedule due to an impending move. Service advisors who can address your concerns efficiently can greatly help during stressful times. We are glad you had a positive experience, and we wish you a smooth and stress-free move to your new state.
Report