Mercedes-Benz of Georgetown
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Dealership Service Review
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Dropped the ball on delivery
Written byon 10/13/2023
Service work was done yesterday, no text message to inform me work was finished. I called this morning to make sure work was completed. Upon arrival to dealer and paying our bill it took 45 minutes before we got our vehicles and this was after bringing this to service representative attention.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Customer Service on 10/20/2023
Dealer Response
Thank you for bringing this to my attention. I apologize for the lack of communication and wait time after your vehicle was serviced with us. I would like an opportunity to address your concerns and to earn your business, please contact me at (512) 942-6924. I look forward to speaking with you.
Adam Fontenot, Service Director
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