Mercedes-Benz of Georgetown
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Dealership Service Review
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Lack of communication was frustrating
Written byon 10/10/2023
My car was there for a week due to some road debris repairs. Over that time, getting updates for myself or the insurance adjuster was more difficult than it should have been. I had a better experience with the insurance agency than I did with the Mercedes.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 10/20/2023
Dealer Response
Thank you for bringing this to my attention. I apologize for the lack of communication during your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at (512) 942-6924. I look forward to speaking with you.
Adam Fontenot, Service Director
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