Mercedes-Benz of Georgetown
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Dealership Service Review
service Rating
Too long
Written byon 12/06/2022
I was just getting a basic 1year service and having a check to make sure the heater on/off was working correctly and was told it should be done in 2 hours. I was there for 3 1/2 hours! Not acceptable. Had I known it was going to take that long I would have made different plans.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 12/12/2022
Dealer Response
We are very sorry that the repairs and maintenance took a bit longer than anticipated.
Unfortunately, the complex service and diagnostic work on your Mercedes can unfortunately take longer than expected on occasion. Our top priority is the safety of our clients. We never rush our factory-trained technicians, and only encourage superior workmanship, (even if it takes longer).
Please reach out to me here (dwarren@mbofgeorgetown.com) on your next service need, and I can help get you back some of your lost time.
Dan Warren
Service Director
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