Mercedes-Benz of Georgetown
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Dealership Service Review
service Rating
Friendly but slow
Written byon 08/08/2022
Staff are friendly when you drop the car and pick it up but in between they drop the ball. Slow to respond or don’t respond and keep you hanging. I asked for my car appraisal but they never did. Too expensive for the simple service they provided but I guess it’s inflation.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 08/08/2022
Dealer Response
Thank you for the compliment. We pride ourselves on being the most courteous and friendly Mercedes Dealer in central TX. We are sorry the ball was dropped regarding your requested appraisal. This is going to be the topic of my next process improvement staff meeting. Regarding the cost, please rest assured that our prices are competitive since we have a “price match” policy.
Please reach out to me here, so we can determine if there may be a contact number issue that contributed to your poor contact concern: DWARREN@MBOFGEORGETOWN.COM
Dan Warren
Service Manager
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