Mercedes-Benz of Georgetown
Back to Service Reviews
Dealership Service Review
service Rating
Car wheel service
Written byon 08/04/2022
My appointment is at 11:30 and they bring my car in for 1:00 for service which is the time I have to pickup . It’s my first time in location very poor service and after that for compensation they gave me $10 off which even doesn’t worth my time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Customer Service on 08/08/2022
Dealer Response
We are sorry that you did not get the usual red carpet treatment that most of our customers enjoy.
We apparently failed to communicate properly with you during your appointment. Appointments are for a time to meet with a service advisor and discuss the needs of the car. We cannot commit to a specific time that the car will be looked at by a technician, because we do not know exactly how long the repair in process ahead of yours will take to properly complete. Your situation was an unfortunate under-communication event and we will improve as a result of your feedback here.
We hope you will give us another try in the future, as we generally have VERY happy clients. We would like to make you one of them.
Dan Warren
Service Manager
Report