Mercedes-Benz of Georgetown

The minute we stepped into the showroom the sales associate (Jeffrey Midence) tried getting me into a less expensive vehicle than I was interested in. I went back a couple months later and put a deposit on the vehicle I wanted, Jeffrey was adamant that the car would arrive around June 29th. I did not get to drive the E450 and asked Jeffrey to let me know if one came in so I could test drive it. Jeffrey called several weeks later, I went to the dealership to test out a like vehicle. While there, I asked for the car I ordered to be confirmed, that is when I was told the car would not be delivered in June but probably in August, that Jeffrey had drastically misinformed me. I decided to wait until the car was delivered but was extremely disappointed. I engaged with Charles Ball a few times as Jeffrey did not seem overly capable. I received another call from Jeffrey in mid June saying they had received a car like the one I ordered. It turned out to have a different color interior but I liked it and test drove it. We discussed the car purchase, however we did not agree on terms. We went back a week later and the car was still there. Charles Ball offered a couple changes to the offer, we discussed the next day and decided to proceed with the purchase. I called Jeffrey to let him know we were ready to proceed with the deal, I prearranged financing, Mercedes Georgetown showed as a preferred dealership with the finance company. Jeffrey called around noon to say the car was ready and asked when I could come complete the deal, we agreed on around 4 pm as I was at work. Jeffrey asked me to come as early as possible 3 times so I left work early to go complete the deal. When we got to the dealership, the car was not very clean, there were still protective strips all over it and Jeffrey was not attentive, he asked fur information that had been provided and did not focus on getting the car ready, he seemed to want to leave for the day. When we finally got to finance they said they could not pull my prior approval, he kept saying it was for a used car even tho I had the pre approval showing it was a new car approval. He tried to get me to fill out an online application so he would have “the details needed”, then we found out that my credit would have been impacted after he promised it would not. When taking delivery of the car, the “EQ” told me that there was no physical owners manual, however I found it in the trunk when I got home. I was contacted last week about a payment being due on the vehicle I traded on 6/30, turns out the loan has not been paid off, I contacted Charles Ball who said that they had mailed a check but it was missing the account # so PNC did not know where to post it. A second check was reportedly mailed. I had to call PNC myself after I was told that finance would call and deal with it Monday, but then on Monday I was told it was basically my problem. When I spoke to PNC, they state they have not received any check , Charles sent me a copy of the Check, the account number and the mailing address were wrong … now I am stuck trying to deal with how to manage the pay off of the vehicle I traded to Mercedes Georgetown.. I see no ownership from the dealership but a deal with it yourself attitude since the check I wrote was immediately cashed and I have possession of the new vehicle. How can I be responsible for a check I didn’t write on a vehicle I do not have?? I couldn’t be any more unhappy with the level of lacking customer service, I expected a very different experience when purchasing a luxury vehicle from a premium brand like Mercedes Benz. I will be sure to share this experience with everyone who asks me about my car, and it does get a lot of attention.