Mac Haik Ford Lincoln Georgetown
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Dealership Service Review
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New battery replacement - installation
Written byon 02/10/2023
Disappointed in technician service on battery replacement. My terminal clamps were re-installed (with a brand new Motocraft battery installed) still loaded with old corrosion from the old battery - caked all around the terminal clamps - solid. I never experienced this before and feel that the clamps and significant amounts of corrosion should be cleaned off by technician. It can be cleaned with a battery terminal spray cleaner - acid cleaner - baking soda, wire brush, etc. Also, does not appear to have any anti-corrosion spray or di-electric grease on new terminals to prevent future corrosion. Just dissapointed as I will need to go purchase spray cleaner and do it myself after a $220.00 bill and 1/2 day off work.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Neil Snied on 02/14/2023
Dealer Response
Hello, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to Sivia Sasa 512-930-6208 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.
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