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Mac Haik Ford Lincoln Georgetown


7201 S I-35, Georgetown, TX 78626 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (35) No (2)
Service Rating
Recommend:
Yes (14) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Problem with 2022 Ford Ranger
Written by Vidadcolek on 02/19/2022

am a long time Ford owner. Several years ago I wanted to buy a Ford Ranger (2019) and went to Mac Haik Ford. The salesperson was horrible and I started to look for a different dealership. But I get an email with info that had Rangers discounted so checked it out. The salesman was great and I bought mu truck from them. Late last year my truck was totaled in an accident so I wanted to get a new Ranger as it was a great vehicle for me. I went back to the same salesman that had helped me before, and again he was great. I ordered a new 2022 Ranger. After almost three months waiting it was finally here and again my salesperson was great at keeping me updated on its status. Picked it up on a Tuesday. The next day at less than 50 miles driven I had two warning lights come on. Called my salesperson and he said bring it in and take directly over to service, which I did. After three hours of waiting they let me know it was a turbo issue and that the parts were in Houston. The service manager in a very condescending manner let me know I was lucky to get a loaner vehicle. Made me think was I going to be lucky to get my brand new vehicle fixed? Thursday came around and I didn't hear anything from the dealer on the trucks status. I had ordered a bed liner and cover for the truck andf got on the Ford stare to see if there was anything else I might want. What I saw was the items I wanted were several hundred dollars less than the accessory sales person quoted me. I called him to make sure he had ordered the right items. He had but the amount to install them all of a sudden went up when I questioned him. Canceled the accessories. So Friday I called my sales person and asked if he could get me an update. He did and he told me the parts were in and the vehicle should be ready Monday. This was unacceptable as I had to drive out of state for the weekend. Mac Haik had sent me an email to review them that had a number to call if not satisfied. I called and left a message for a manager. He called me back and I explained the situation to him. He said they were working on the vehicle and I would get updates during the day. Also if I had to I could drive the loaner car wherever I needed. So no updates as promised, no surprise. I need a truck and somehow am going to have to cram everything into an escape Bottom line drive the extra miles to go somewhere else, don't buy from Mac Haik Ford

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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Sue Tilly on 02/23/2022
Dealer Response
Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Mac Haik Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please contact Duane Harris at 512-930-8301 and we will do our best to make this better. We hope to hear from you soon.
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