Mac Haik Ford Lincoln Georgetown
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Service department is not as good as expected of Ford name
Written byon 05/05/2020
Service department lacks professionalism and customer relations skills with customer and between their own departments. Service department was not friendly and communicated poorly to us. Sales department stepped up to help and did a better job helping us when Service couldn’t.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Helen Gutierrez on 05/07/2020
Dealer Response
Thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please contact Duane Harris at 512-930-8301 and we will do our best to make this better. We hope to hear from you soon. Take care!
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