Randall Reed's Planet Ford

When searching Edmunds for used cars, I saw an advertisement for a 2001 Audi TT coupe that I was very interested in. I sent the contact sheet in, and received a reply from Monty Melton. I responded that I would be in that evening, as soon as I got off of work to look at and possibly purchase the vehicle. By the time my wife and I made it from our jobs in Fort Worth over to the dealership in Garland (a trip of over 40 miles) it was 7 P M, and the dealership was a ghost town. The lady behind the desk in the new car showroom attempted to call Mr Melton, but he had already left for the day. She managed to find Joe Ritmo to help us. Mr Ritmo dug up the paperwork from my contacts with Mr Melton, and came up to tell me that he was not able to get the keys, as the person who kept custody of them had left for the day, but he was more than happy to let me take a look at the exterior. He then went to get a vehicle so that we could drive back to where the car was parked. When he eventually returned (20-30 minutes later), he said that he had not been able to find the car, but would drive me around the lot to look for it, just in case he had missed it. We drove the entire lot. Both sides of the front and the back, around the detailing building, over to the fleet area, and around the back of the buildings of the fleet side. After we had been around the entire property, Mr Ritmo dropped my wife and I off at the front of the New Car. He stated that he would be in the next morning by nine, would speak to Mr Melton, and track down the vehicle, then call me. The only options that he could think of that might explain the disappearance were: (1) it was in service for something, (2)it was taken to auction, "but that was not likely since cars are taken Wednesday morning", or (3) a salesperson had demoed it home, contrary to company policy. The next morning (today), when I got into the office, I sent an email to Mr Melton stated what had occurred the previous evening, and that I was still interested in the car, to please let me know what was going on. When I had not gotten a response by 11:15, I went to the website and used the chat feature to see if I could get one of the internet sales people (Mr Melton and Mr Ritmo are both internet sales) to find the status. The lady who I chatted with said that she spoke to Mr Melton, and he would find out, and call me "very soon". The call from Mr Melton came at 1:30 P M. He stated that the car had been sent to auction, but that they had called to have it brought back, and it should be back on the lot between 5:30 and 6:00, but that he would call me to confirm. That call never came in. My major issue is that I contacted the dealership early on Tuesday expressing interest. Instead letting me know that the vehicle was scheduled to go to auction, or letting whoever takes them to auction know that it needed to stay on the lot, no appropriate action was taken. The fact that none of the sales people seemed to have any clue what was going on, especially since it was the first of the month, and it had been very slow. I was allowed to drive almost 100 miles (round trip) to look at a vehicle that was no longer available for sale. Very sloppy, and very poor customer service. I will never do business with Randall Reed Prestige Ford, and will be sure to let everyone that I know how I was treated.