Randall Reed's Planet Ford
Dealership Sales Review
I was lured in by a letter from Randall Reed's Prestige Ford offering me almost $17,000 for my 3 year old vehicle. It said that Randall Reed's Prestige Ford needed to increase its inventory of quality used vehicles, and they would make me an offer regardless of whether or not I wanted to buy a vehicle from Randall Reed's Prestige Ford - AND - if I came in for an appraisal, I would get a $25 gas certificate (which is a lie). So I went in, figuring worst case scenario, I would let them make me an offer and if I didn't like it, I would get a $25 gas certificate for my time. They showed me some vehicles and we talked money, but we couldn't reach a deal, so I thanked the salesman and asked for my gas certificate, and he gave me some tri-fold pamphlet on how to request a gas certificate, which instructs you fill out a form, then send it registered mail to an address then wait 4-8 weeks for a certificate, fill it out and attach a gas receipt, then send it in and wait another 4-8 weeks for reimbursement. But wait, there's more! You are only allowed to submit one reimbursement and it has a maximum of $10. So if you get $50 in gas and try to get your $25 reimbursement, they will only send you $10. And that's AFTER you've paid to send them forms via registered mail. When Randall Reed's Prestige Ford scammed me on a $25 gas certificate, it made me thank my lucky stars that I didn't trust them to sell me a car!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No