Stonebriar Chevrolet

I have had an issue with my car. I purchased it from another dealership in the area because the one I wanted was in stock there. So, even though that dealership was not the closest one to me, I returned to that dealership for my follow-up service. I complained of an issue that has been very difficult to trace. After several visits, they "blew me off," implying I was overreacting. I contacted Chevrolet, and they opened a "case" for me, and referred me to Stonebriar. Stonebriar, specifically the service manager, Bill Hall, and my service advisor, Lenah Coe, have treated me with respect, and have tried very hard to make sure my issue was addressed thoroughly; they have even consulted with Chevrolet's engineers and technicians, and have opened another "case" on my car. They have spent a great deal of time trying to trace the cause of the issue, and although the issue still isn't resolved, but they have made me feel valued, made every attempt to find the cause of the issue, and have said they are not giving up. I've noted that the issue seems to happen more frequently in warmer weather; so, we are going to try to trace it again when the temps are warmer. They have even offered to have techs and engineers from the factory come to their shop to further problem solve. While my issue is still presenting itself to me and my passengers, but evading detection at the dealership, they have made it clear that they are not giving up...and I truly appreciate it. They are listening to me, and making me feel validated in my concerns. One of these days, we'll all be in the right place at the right time, and the cause of the issue will be detected and will be able to be addressed. They have made ample notes in the cars maintenance files, so I am confident I will not be "starting over" each visit.