Moritz Kia Fort Worth

Over the past week or so I have been in to numerous dealerships looking for a new car to purchase. I went into Moritz Kia of Hurst and was completely underwhelmed by any sort of attempt to earn my business. There was no hustle at all by the salesman and he acted almost like I was a bother to him and that my mere presence was keeping him from something important. I was interested in a Kia Rio, so I went to the Moritz Kia dealership in Fort Worth. Who would have believed that the service that I recieved in Hurst was better than what I received in Fort Worth. I pulled into the dealership and began looking at the meager new car selection, luckily some/most of the cars were unlocked so I was able to see what the interior looked like and the trim level. All of this was done without the assistance of any representation from the dealership. After about 15 minutes of looking at cars a salesman left his perch on the tailgate of a truck over by the service department and put out his cigarette and ambled over to me and asked if I needed any help! I saw these people as I pulled into the dealership and assumed they were customers waiting for their car from the service department. I informed him that I was there to purchase a new car that night, and I was, but since no one at this dealership had any inclination to try to win my business by showing me the respect that any customer deserves I would take my business elsewhere. I was still mad and disappointed by the service that I wrote an email that I hoped would be passed along to someone to at least possibly address this issue and perhaps help a different customer. I received an email from the general manager today and it was a freaking form letter!!! It contained the typical "Sorry to hear about your concern, I will address them, won't happen again etc.", but how bad is it if the GM of an Auto dealership has a freaking form letter to address upset customers. This was typical of my entire experience at both Moritz dealerships and my reason that I will never do business with any of the Moritz dealerships it is too ingrained in the dealerships culture to do only the bare minimum to make the sale. There is absolutely no striving for excellence or customer satisfaction, only do just enough to make the sale and that is good enough. I truely feel sorry for anyone who needs to return to this dealer for some service related issue, since I can not imagine how they treat people who have already purchased a car from them if they can't even bother to talk to someone who may want to purchase a car from them. My advice stay far away from anything having the "Moritz" name especially Mirotz Kia Fort Worth and Moritz Kia Hurst.