Moritz Chevrolet

Jim H. the General Manager doesn't care about his customers or his job. His apology was half ass didn't own responsibility for his team. Here's my story... I wanted to provide some feedback on my experience with Moritz Chevy from last week. I came in with my 2015 Silverado for my tires being worn down unevenly July 28th and spoke with Chris L. He told me that you guys were backed up a couple days so it would be wise to make an appointment for the following week. He put my truck on the alignment machine up there in the front to confirm there was a problem and it failed. So we set the appointment for Wed. Aug 3rd 9am. I arrived wed. at 9 and dropped off my truck. Chris took the keys and didn't have me sign anything regarding what they were going to do to my truck or what the scenario would be if you didn't find anything wrong with it. I believe it was cause he anticipated that it was going to be warranty work. I didn't hear anything from Chris until Thur. towards the end of business because I had to call him. I asked what the status was and he said it hadn't even been looked at. I asked why did I have to set up an appointment if I was going to have to wait in line for a technician to free up? Its totally misleading to the customer if you have them set up and appointment but the priority stays the same as a walk in. Anyways, so I asked why I hadn't been offered a loaner if it was going to take 2+ days to even look at it? He said because there's a waiting list on loaners as well but he'd try and get my one with enterprise which he did. Friday comes along and I called him again at lunch to see what the status was and he said that the truck only needed an alignment, tire rotation and balance. I told him I couldn't afford it at the time so I'd bring it back (which at that point I wouldn't have used Moritz as it was and it gets worse) but that I'd be in shortly to pick it up. He said no problem its ready when I'm ready to get it. I arrive at Moritz at 4pm and Chris tells me to wait in lobby. I wait in lobby for about 20 minutes when he comes out to tell me that there's going to be a diagnostic fee. I told him I didn't sign anything to say I understood that it would cost me if it doesn't end up being a warranty repair. He tells me its discounted and that the mechanic spent an hour on diagnosing and if I didn't pay it the mechanic wouldn't get paid. Needless to say I paid it because I felt bad for the mechanic and it was only 25 bucks. So I get in this long line (even though I've been waiting) to pay and they tell me my truck will be pulled up to the front. I'm thinking this truck was supposed to be ready hours ago. So I wait in the lobby for 25 minutes more and then go to Chris' office. He tells me that he'll go get it himself. I wait in his office for another 15 minutes when his colleague who he shares an office with finally says what's going on with your truck? I was getting pissed at that point so he joins the search for Chris and my truck. After neither one of them come back for another 15 minutes I go to the cash counter and ask what the hell is going on? The cashier joins the search for Chris, his colleague and my truck. I see them going from vehicle to vehicle so I ask one of the workers in the lobby what they are doing and they tell me looking for my KEYS! I ended up using a spare I had in the truck to get home.