Moritz Chevrolet

I took my Jeep to Moritz in response to an advertisement coupon offering Oil Change, Tire rotation and 25 point inspection for $20, since they are open from 7:00 am to 7:00 pm I thought it was very convenient for me; I got there about 5:00 pm and I requested Oil change and Tire rotation and presented the coupon, I also wanted them to inspect a possible leak in the steering power when the advisor told me: We can not do that at this time because our technicians leave at 5:00 pm.; I said Ok, just do the oil change and tire rotation, I'll come back tomorrow for the inspection. I waited in the customer lobby for about and hour, then the advisor came and told me: I' am sorry we did the oil change but we can not do the tire rotation because when we tried to remove a lug from the tire we broke the stud, so the person is afraid to continue with the rest and broke them too. He explained me that it happens sometimes when you don't remove the tire from a long time and that fixing it will cost me about $100 dollars. Anyway if you want to fix it we can not do it at this time (it was about 6:00 pm) because we don't have the part available. He told me that the car was going to be ready in 15 more minutes and left. After waiting 15 minutes I went to service area to pick up my car and the advisor was gone. Other person told me that I should go to the office to pay for the oil change. The next morning I called Moritz and spoke with the same advisor I told him that they should fix the broken stud at not cost to me. He again told me that it was not their fault but if I decide to go ahead with the repair of the power steering leak they might consider fix it. Well I took my car to someplace else and fixed the broken stud for $35 dollars and they had no problems with removing the other lugs. I never will go back to Moritz at Fort Worth again