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Hiley Subaru


3505 W Loop 820 S, Fort Worth, TX 76116 (map)
Today 8:30 AM - 8:00 PM
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Yes (3) No (0)
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Dealership Sales Review

3 out of 5 starssales Rating
Mixed Review
Written by riley678 on 07/26/2012
updated 09/03/2025

First, I would like to commend the salesman Paul Ackel. I was not even in the mood to purchase a Subaru until he showed me the great safety features offered. I have been a loyal Toyota and Honda patron for 30 years and I had every intention of purchasing a new car from them. Paul had a killer deal on a new base Forester that my husband wanted. We performed exhaustive research on every available website and test drove numerous vehicles. I really wanted the Camry Hybrid LE, but found the internet dealers did not want to party. Despite claims that they would send prices via internet, I found a hugh variance in what constitutes MRSP. I asked Paul to send an OTD quote after test driving the Forester and he did just that. I was pleased with the ease of the exchange and we decided to purchase the vehicle. I was not prepared for all of the "extras placed on the form for finance stuff"--you know all of that has been covered in these Forums. I was quite upset over the discrepency and told the Financer that I did not want the car that badly and would be ok with getting a different one. He called the Manager,Mark Clark and he came over and said they would "honor the deal , but take it out of Paul's pay'. Well, this distressed me even more because the main reason I came back to this dealer was because Paul was so transparent and sincere in his salesmanship. I told them that I did not need to purchase this vehicle and they could have it back because I did not wish to have Paul's paycut on my conscience. End of story, I purchased the Forester for $20,581 +TTL for my husband. The reason my hubbie wanted the Forester is because of the great space for for him and Me. He is 6'3 and I am only 5'3 and the Forester was the only vehicle that fit both of our height requirements. P.S. I also purchased a used Highlander Hybrid for my daughter earlier in the day via Cargurus and had no trouble at all using the internet pricing.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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