Hiley Buick GMC of Fort Worth

My first visit to service department for my first oil change, I was unaware of the process. After receiving two “green to go” texts, I ventured out to service department to ask if my vehicle was ready? I asked if my request to clean a sticky tar substance from my sun/moon roof window was complete. The service tech said he would check. I then asked for a receipt of service. He thought he already gave it to me. Nothing had been done or even touched. This was a residue from factory build upon purchase last September. We purchased the vehicle fresh off the delivery truck. After waiting for two days for the vehicle to be detailed out and perfectly cleaned upon purchase, I received it in an unprepared state. I was hoping to have issue resolved yesterday. I requested a manager to understand my request. He inspected and consoled to me about fingerprints. I redirected him to the sticky tar residue on the inside glass from a factory build. I continued to wait, only to receive notice that they need to polish. After waiting more than an hour for the whole process, I declined, asked for my keys, and left vowing to never return. I will not return for maintenance or recommend to friends or family. Oh, on a side note… while I had to stand around waiting, I witnessed a service tech wheeling herself around in a chair, back and forth on the floor instead of getting up to walk. Lazy! Others had time to stand and watch tv in the customers lounge. There is no evident pride in work or customer service at Hiley.