Casa Nissan of El Paso
Dealership Sales Review
I recently came here looking to test drive and possibly buy a new vehicle. I found a used pre-certified one that seemed like a good deal but it turns out the salesperson lied (or didn't know the their own cars) and I was missing feature that I explicitly stated that I wanted. I realized this after a couple of days and I and tried to remedy it but I was told the missing feature could not be added to that vehicle and my only option would be switching to a newer model. They neglected to tell me that in their eyes the used vehicle I had put less than a 100 miles on was now worth only 75% of what they had sold it for. In their eyes I had been the one who decided to buy the vehicle (based on their representations about what it had) so it was my problem. After several hours of arguing and then sitting and waiting and more arguing I ended up switching to a different vehicle and losing a good $5000-$6000 dollars in the process. This is by far the worst car buying experience I have ever had and I would never send anyone to this dealership. The sales manager that I spoke to was insulting, rude, and condescending and losing $5,000-$6,000 was the BEST I could do. At first they tried to screw me out of over $10,000. Do NOT buy a car here. Go to any of the other Nissan dealers and see the difference. I really regret ever setting foot in their car lot and I can't emphasize enough how badly they behaved and how disappointed I was with the experience.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes