Toyota of Dallas

I would encourage you to look elsewhere if you're shopping for a Toyota in DFW. These people cannot be trusted to follow through on their promises. My wife and I purchased a Highlander from ToD back in the beginning of the year. On our test drive, we discovered a quirk with the remote start system, where the vehicle would shut off when you open any door on the vehicle. Obviously, this is a big problem, since the whole point of having a remote start function is to prepare the vehicle to be comfortable when you get it to drive it. Jessica, the salesperson told us on the test drive, "Oh, we can fix that in the service department. Don't worry about that." So, we accepted her explanation, and went on to purchase the vehicle, largely because we liked having the remote start, and two other Highlanders we were looking at at another Toyota dealership didn't have that option. After purchasing the vehicle, we took it to the service department to get them to fix the remote start to work as we were promised. We were then told that it wasn't possible, that the service technician didn't know how to fix it. We were busy and needed to collect the vehicle, so we took it back without having it fixed. After lots of research, and two more visits to the dealership that were also unsuccessful, it became clear that Jessica was wrong, and that the service department wasn't able to fix the remote start as we were promised. This is when things started to get ugly. We asked the parts department to give us the functionality we were promised by Jessica (A function that was a big part of why we bought the vehicle) and we were told that ToD wasn't going to help us at all. That if we wanted the remote start, we'd have to pay for an aftermarket part and installation that was several hundred dollars. When I explained that their answer wasn't acceptable, two different people on the phone got abusive and accused us of lying. What a horrible experience. Toyota of Dallas can't be trusted to fulfill the promises of the sales staff. They had the nerve to me that if I didn't have something in writing, that they weren't going to help us. So, I guess the words of their people don't mean anything. You can't trust anyone at Toyota of Dallas. We will be contacting Toyota's corporate customer satisfaction team, as well as leave this same warning on as many sites as we can find. Shame on Toyota of Dallas for treating good clients like us so poorly. I've never been so frustrated by a car dealership in my life. They have cost themselves all of our future business and our referrals, all so they can save a couple hundred bucks on a remote start system. Shame on them.