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Toyota of Dallas


2610 Forest Ln, Dallas, TX 75234 (map)
Today 7:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Toyota of Dallas Discriminate Against Women
Written by Rachelle S on 12/08/2021

Do not walk but RUN AWAY FROM TOYOTA OF DALLAS ESPECIALLY IF YOU ARE A FEMALE! I purchased a 2020 Lexus IS300. When they delivered my car to my place of employment that evening they had taken the Bridgestone tires off of the car and put a no name tire on the car. I bought the car with Bridgestone tires not the no name tires they switched. I brought it to their attention immediately and was dismissed for two days, so I went to the dealership. Syed Jafri was the first person to tell me he would not do anything to fix the problem and he told me to lower my voice. I also witnessed Syed Jafri yelling at one of the sales reps in front of the entire show room full of customers. He was belittling and disrespectful. The GM Cody Freeman came to me immediately and told me to be quiet and lower my voice. I know it is because I am a woman! I am being discriminated against because of my gender. Cody Freeman would never talk to and treat a man the way I was being treated! If I were a man they would have fixed the problem! I have filed a complaint with the corporate office, a case number has been started. I have filed a complaint with the BBB. I have multiple voicemails for the managing partner of Toyota of Dallas, Darren Dortch with no reply. I am upset that I cannot go into this dealership and purchase a car and be treated equally as a man would be treated. I feel taken advantage of and discriminated against. I will not stop nor lower my voice. I will NEVER RECOMMEND THIS DEALERSHIP...EVER.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Toyota of Dallas on 12/09/2021
Dealer Response
Hello Rachelle, and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. To clarify, the tires that were put on your vehicle are worth $1,000 and are held to the same standard as Bridgestone and Michelin. In an effort to provide you with outstanding customer service, we even replaced all four tires rather than just the two that you requested. We are sorry to hear that you are unhappy with this, and we would be happy to discuss the situation further with you. Please contact our Customer Relations Manager, Lauren Morel, at (972) 852-0158 or lmorel@vtaig.com and we will do our best to make this better.
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