Toyota of Dallas

came to the Toyota of Dallas, the dealer keep saying they will fix big scratches in the front bumper if I buy the car (used Toyota Raw4 2019) did ask for another car in the same condition without the scratches. They denied because they did not like to start everything over. keep saying they will make the scratches gone and clear " no worry" At the end of the day, did not even have at least a paper for me to confirm they would fix the scratches, until I said "I would not leave without it." came back after 3 days, it took them 15 minutes to put some ugly paint on the top of the scratches and said" it the best we could do." Going home and tried to get a hold of the general manager ( Mr. Darren Dortch). got transferred around many time and disconnected. sent couple email to him, asking to treat his customer right. His respond: " At this time if you would like the bumper repaired it will cost $250. We did not agree to repair the bumper completely, nor was this put in writing. Toyota of Dallas has no regional office. Please let me know if you want us to schedule this repair. Regards, Darren D Dortch Managing Partner The All New Toyota of Dallas YOUR Toyota Connection [contact info removed] I cannot believe a highly respected general manager of Toyota of Dallas dealer would say that. even I have the paper that the sale directer ( Mr. steven) signed and mention "touch up." They are playing by using words, and did make a fraud statement to get customer buy their car.