Sewell Subaru

The friendliness of the dealership was great I was helped out quickly and efficiently. The car I went to look at was a 07 Impreza wagon. Before I go any further let me give you my back ground. I am a mechanic and have been for the last 12 years I am not an auto mechanic but a graphic arts mechanic. I have always had used cars this Subaru is my 7th car and I have owned. The Impreza was exactly as it was stated in the add minus the smoke smell the took my breath away when I open the door, I am not a smoker but I decided to give the car a test drive any way do to it was a standard and it was what i was looking for plus it only had 38k miles on it which is amazing for 6 year old car. It test drove well and seemed to be everything they stated as a Sewell pre owned vehicle. I have never purchased a used car from a dealership nor have I purchased a smokers car. I talked to Chase about this worry I had and he assured me with 3 to 4 treatments they could get that smell out. I took him at his word. After the purchase of the car it came with a full coverage warranty for the first 1k miles not much but still lets you get anything fixed that you might find in that first month. around 947 miles it developed a problem where it would not start every time and the way I can get it to fire up is by leaving the key in the start position and then pump the clutch as if the proximity switch had a bad connection and or needed to be adjusted and set correctly. I took the car to the dealership to use that 1k warranty I showed the problem to Chase and he witnessed it but the problem is intermittent very much so. They kept it for a week and said they could not find anything wrong with it even though an employ of the company witnessed it. I needed my car back so I went to pick it up. As soon as it hit 1k they were done with the problem but it would still come and go but they wanted to charge now to fix it. Since I have purchased the vehicle about 1 year ago today I have had to replace the ignition coils, the battery, the ac is no longer charger and cold, it still smells of smoke, the starting problem still occurs randomly, it has a squeaking noise when I release the clutch pedal almost like a faint horn honking from behind me and the cd player no longer excepts cd’s. This is all with in less than a year. I don’t expect to get a cherry every time I buy a used car but I do expect a little more from a company that is "obsessed with service" there words not mine. So I asked chase to only fix the starting problem the one that he witnessed while it was under warranty and the one they said they couldn’t find. His reply was they couldn’t do it under warranty, but they could somehow magically fix it now but it would be at an associates rate and they would diagnose it for free. every one diagnoses any car for free if the work is done there, I declined and instead just ask them to go through the car and diagnose all the problems for free and I can fix them myself being I do not trust them with there skill set they have shown, do to they could not fix it the first time and couldn’t check for leaks in the ac system before they charged it letting it only last a year. After I asked for this basic service that most dealerships will do for 100 bucks bumper to bumper inspection he did not even reply back and or make an attempt to compromise. I don’t think I asked for too much. I personally would never suggest any one to purchase there vehicle there for they charge a premium price for the car that is not ready to be sold and then they won’t fix a problem they couldn’t find in tell the warranty is up If you want a Subi go to another shop, if you want any car I would not suggest this dealership On a side note there cookies in the waiting room are awesome!!! Jacob