AutoNation Honda South Corpus Christi
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Dealership Service Review
service Rating
Ms.
Written byon 06/29/2023
updated 07/07/2023
Appreciated the diagnostics, though took more than 6 hours to get a quote. The quote was more than 3 times the 'typical' cost for service, needed to replace my AC condenser. Also was told my car would get 'black death' if not repaired, seemed a bit of scare tactic. Googled usual cost, then called another service place and was quoted $640 compared to the $2100 quoted at Honda. Expect to pay more at dealer, but... really?? Got the work done the next day elsewhere and paid $647.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Aria Scott on 07/08/2023
Dealer Response
Hi Christine, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (361) 444-0127 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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