Skip to main content

AutoNation Hyundai Corpus Christi


6686 S Padre Island Dr, Corpus Christi, TX 78412 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (16) No (1)
Service Rating
Recommend:
Yes (14) No (0)
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Beyond unhappy with the service department
Written by Angelflowers on 02/06/2023

I had tried for months to get a recall done on my car. First I was told that the parts were coming from Dallas so I could go there to have it done. (7 hours away). I made an appointment in early to mid December and was told the parts would come in Dec 23rd. I had to ask if I could take my car back until the parts came in. No one even looked at my car in the 2 days it was there nor did they call me and I called several times during those two days. I got a ride back over there and was given an update on ETA for the parts of January 16th. I finally got a call on January 12th that the party was in and to call the advisor back to make another appointment. I called 6 times and left messages and never heard back. I went back and FINALLY got an appointment to do the recall. When it was done, they called and said that I also needed a new serpentine belt, which they would’ve seen had they looked at my car originally. The belt would take a week to come in. By this time, I couldn’t trust that it would only be a week. They also told me a needed a new belt tensioner yet did not show me a damaged or broken one that would cost over $500. I told them to put it back together and give me my car. They told me it would be done in 2 hours which, of course, it wasn’t. I had to call again to see if it was done. I am just beyond unhappy with the service department.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Andrew Newton on 02/08/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (361) 444-0156 to discuss what we can do to help.
Report