AutoNation Hyundai Corpus Christi
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Dealership Service Review
service Rating
Worst customer service I’ve ever had to deal with
Written byon 01/13/2023
I had a 9:00 appointment for a service engine light that came on. I was told that since I did have an appointment that it wouldn’t take long. I tried contacting the service department several times and finally got someone to answer my phone call around 4:30pm. I was informed that they would have to order the part that my vehicle needed and it would be in on Thursday. I called Saturday to find out that status of my vehicle. I could not get anyone to answer the phone and when I did get an answer, I was told that Josh would get back with me and he did not. I continued to get the run around with him and that’s only when he decided to return my call.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Aria Scott on 01/15/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Hyundai Corpus Christi take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (361) 444-0156. We hope to hear from you.
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