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AutoNation Hyundai Corpus Christi


6686 S Padre Island Dr, Corpus Christi, TX 78412 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (16) No (1)
Service Rating
Recommend:
Yes (14) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Terrible Service
Written by LormacS on 12/29/2022

I have ongoing issues with this service department ever since they stopped selling Genesis. I bought a Genesis from them 5 years ago and had a great experience back then, however they discontinued selling them lass than 2 years later and since then, service has been a nightmare! My most recent experience makes me never want to go back there again! I schedule routine service and oil change and also had an issue for them to look at (otherwise I would have gone elsewhere for the oil change). I also asked if they could to my vehicle inspection because it is due this month. I was told yes and to tell the service advisor and bring my proof of insurance when I brought the car in t drop it off. When I brought the car in, I handed the proof of insurance to the advisor and reminded him that I needed an inspection. The car was there for over 6 hours and when I went to pick it up the inspection had not been done and the oil change cost me over $200!! The proof of insurance that I had left on the passenger's seat (as instructed by the service advisor that checked me in) was in the glove box so someone did see it, they just failed to complete the inspection. It was almost closing time when the car was ready and no one was left to do the inspection! I will never return there for service!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Sue Tilly on 12/31/2022
Dealer Response
Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you'd like, please contact our General Manager at (361) 444-0156. We'd appreciate the chance to make your experience a positive one.
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