AutoNation Ford Corpus Christi

Scheduled an appt online to have F150 repaired while out of town visiting port A. Service center opened @ 7am. I was asked if I had an appointment? Told them I did and they said “we don’t see it.” Showed them my confirmation email. First lady handed me off to younger lady who was polite and inspected the truck and who took my info. She called before the end of day to tell me they had to order a part from out of town and that it would be a day or two. I called and spoke to a guy mid afternoon the next day who asked me “what part did they have to order.” He said he would call me right back. He did not call. At 4:30 I called and spoke to a lady who said that my service lady was away from her desk. While I was on hold a mechanic brought my completed work order to the lady on the phone. I had an hour to pickup the truck which I did. The first day the nice guy in the courtesy van took me across the freeway to the Enterprise rental place to rent a vehicle. I am happy with the repair. The service follow-up left me scratching my head.