AutoNation Ford Corpus Christi
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Dealership Service Review
service Rating
Not Having Communication with Customer
Written byon 08/11/2023
Lack of communication of status of my car. Had to wait 3 hours for car pick up, got a call 3 hours after to inquire what was the service to be done, even though that was in the confirmation of the appointment, not communication from their end regarding overnight stay due to not finishing car service, and wait 2 hours for car drop off.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Serenity Gibson on 08/11/2023
Dealer Response
Hi Diana, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (361) 444-0125 to discuss what we can do to help.
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