AutoNation Ford Corpus Christi

I don't write reviews often, however, after this underwhelming experience, I feel it's necessary to inform anyone wanting to visit the service department at AutoNation Ford in Corpus Christi, TX about the unsatisfactory level of customer service and professionalism I recently (Feb/Mar 2023) experienced at this place of "business". I dropped my vehicle off for an oil change/tire rotation on 2/17. I discussed with the service advisor a couple of other items I was having issues with and requested a diagnosis so we could schedule the repair at a later date once resources/parts were available. I picked the vehicle up later that day and received confirmation the issues I had would require further repair. I was directed to bring the vehicle back on 2/20 (3 days later) as all necessary parts were already in-stock and their tech was just completing another similar job therefore work on my vehicle would start immediately. I inquired about the time needed to complete the work and was told, "no more than a week" because they had the parts and resources available. I then dropped the vehicle off on 2/20 as directed. After 10 days, I had not been provided any update on the repair, no phone call, no text, nothing, so I called and had to leave a message to about the repair. Again, no call-back, no text, no fax, no email, nothing. 2 additional days later (3/3), I called again with the same result; AutoNation's inability to answer a phone....so I'm now forced to leave work early to inquire, in-person. To my amazement, I was informed my vehicle hadn't even been inside to start the repairs. I was then asked why I brought it in when I did....are you kidding right now? I was then made to believe the current fiasco was my fault and was further told some customers have had their vehicles in the service department for months....MONTHS???!!! Are you proud of this turn-around time, AutoNation Ford Corpus Christi, TX??? Fast-forward yet another 7 days (3/10)...vehicle has now been in AutoNation's possession for 3 weeks with no communication provided except for those I've received while present in the service department. So here I am forced to make yet another in-person visit to simply get information about my vehicle. At some point while on the premises awaiting an update, the service DIRECTOR (James) comes out and informs us he is now involved and was told the vehicle was in pieces and he promised to stay in communication and that the vehicle would be ready no later than 3/13.....to my surprise, James' words and promises carry zero weight as he too ghosted us....side-note: In customer service, communication is free. Fast forward another 5 days (3/15)....I once again had to call because James (SERVICE DIRECTOR) had completely ghosted us even after texting him for an update after his new promised time-frame had elapsed. Upon this call to the service department (they actually answered the phone this time), I was informed my original service advisor was no longer there and I actually had no service advisor and they were trying to figure it out....ummm what?!! I was finally told to pick the truck up later that day (3/15), having now being in AutoNation's possession for 24-days after originally being quoted 3-5 days. And even now, after driving the vehicle for 7 days, it still isn't driving right....nice work AutoNation Ford Corpus Christi, TX; I will NEVER do business with you ever again. I hope by writing this review, I will save the next customer their time, resources and utter frustration by completely avoiding this establishment because AutoNation Ford Corpus Christi, TX has proven they care nothing about one's time, resources or level of frustration their place will cause. Perhaps I'll receive another empty apology however.....AutoNation....hear me when I say this....Don't.Be.Sorry....BE BETTER! In closing, I truly hope this review is read by AutoNation corporate and their shareholders so all stakeholders are informed as to how their name and any good reputation they may still have are being misrepresented caused by the sheer lack of customer support and unprofessionalism being exuded by one of their establishments.