AutoNation Chevrolet South Corpus Christi
Back to Service Reviews
Dealership Service Review
service Rating
Airbag Recall
Written byon 08/11/2023
Well. I make an appointment and make arrangements to get my truck all the way in the other side of town to finally get this airbag recall done. They even confirmed my appointment. Then I get a call that it was only an appointment to make an appointment for the ordering of the part and so I need to pick up my truck until part is there. What? Worthless and if anyone gets hurt in my passenger seat. it will fall completely on the dealership who had none of the recall parts available. Inept to say the least. Also where is the n/a button for questions below.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
JOHN CAMPIONE on 08/12/2023
Dealer Response
Thank you for the input. In many cases, GM requires that the vehicle be checked and often the part is not needed. The dealer is bound to follow the instructions on each recall to the letter, and many of them stipulate that the dealer cannot order the part(s) until after it is examined by the technician. I am sorry.
If you wish, I can check further on your vehicle if you can provide me the last 8 digits of your vehicle identification number (VIN) and verify this is the case here.
John Campione
Customer Relations Manager
Report