AutoNation Chevrolet South Corpus Christi

I love the Terrain. I am still reading the book and trying to figure the controls out. 1. Salesman Juan L. Was not upfront and was always rushed. The navigation system did not work. He said the part was on order. He did not go over the car controls with me. I am learning by reading the guide. He was a little rude at times and did mot listen to us. I was pre- approved by my lender and he was hesitant to run the credit, my son told him we are pre-approved just do it. I asked for the 172 point check form and he said it’s all online . He said the car was detailed and it was only washed on the outside. He said the oil was changed yet the car said 70%. He said well they forgot to reset it. I went to the sales manager Jesse G. He brought me the 172 point form and it had the wrong mileage 8,715 and showed the inspection was done 5/30/23. That let’s me know it was not done on 6/7/23. I questioned the mileage and the detailing, the oil, the navigation not working. He drew a line through the mileage and placed my mileage 35,314. He said he would have it redetailed anytime I want to come in. The inspection form has service required for oil. I was assured it was ok as is. The car pulled to the left . I asked it be realigned. They did work on that issue. In my opinion the vehicle was not serviced at the time I bought it. I have bought and had service with Auto nation many years. I’m 64 and have had many cars. The dealership needs a reminder that customers are right, we expect a car to be as promised, professional staff and thorough explanation if needed. Finance Julian R. Was courteous but rushed through the firms and did not explain them. My son explained to me the certified GMC comes with a bumper to bumper warranty for a year. I was pushed to add on a $2,995. Extra warranty. I was not explained whether the one year warranty runs first and then an extended warranty after or they run together. So many unanswered issues, parts not ordered, car not detailed, only one key fob, navigation not working, oil new or not? I did speak with a service person Andrew and he was nice and gave me more info than Johnny (Juan) my salesman. In fact I thought my salesman was new and was making excuses for him in my mind. Well he’s not new. He needs to slow way down, listen to the customer, never let one drive off without going over the running of the vehicle. The dealership should have made sure the navigation part was ordered, changed the oil, detail the car completely, check the alignment prior to sales, explain what a GMC certified vehicle is and follow those instructions. No one was mean just not thorough and not forthcoming. Today I have a call out to Jesse to get my navigation part ordered. Service let me know sales needs to do it. I really need the navigation to work. If the things were all done prior to sales I would give a 5 star. Also the lift gate foot signal was not explained and I’m not sure how to use it. The Store manager needs to address these issues and call me. [contact info removed]