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Written byon 05/05/2025
This has been the absolute worst experience. I took my 2025 Equinox for its first Oil Change. My keys were misplaced by Anna. I got the run around for a month! I finally got my New Key, and when asked if I could get possibly another few oilcloth chance as compensation. I was told no, That she has already replaced my key and ordered me a new key fob cover! VERY TERRIBLE EXPERIENCE
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sid Park on 05/07/2025
Dealer Response
Hello Alyssa, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (361) 247-2494 to discuss what we can do to help.
ReportIvory Park on 05/07/2025
Dealer Response
Alyssa, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (361) 247-2494 to discuss what we can do to help.
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