AutoNation Buick GMC Corpus Christi
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Dealership Service Review
service Rating
Two plus months waiting for a repair to be completed.
Written byon 10/05/2023
Although it was beyond the dealerships control for the back ordered part to come in, customer service needs much improvement. We were never offered and loner vehicle, never told how we could contact GMC, and most importantly, rarely if ever contacted by anyone from the service department during the 2+ months my car was held there. If I received any information on the status it was because I called to inquire and still the answer was vague and unsure.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Noel Guber on 10/08/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (361) 247-2494 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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